Dunch Noe versus Savvy untee

Gosh, I'm ranting almost immediately in my first blog post when this not-so-savvy untee was speeking to me today. Yeah, I was flabbergasted by this delusional, self-proclaimed, expert who works in the IT industry.

Me: Good afternoon, how may I assist you?

Untee (supposedly an IT specialist too): There is a problem with the mail delivery, please check if the server has some block to filter the mail from this sender. I have sent you an e-mail on the issue.

*I went through my e-mail, finds the mail from the untee stating the IP of the sending server, sender's e-mail address, date and time mail was sent, recipient's e-mail address.*

Me: Alright, I'll check it out and get back to you.

*Half an hour later*

Me: Okay, I did a search on the mail gateway but could not find any attempt by the application server which the sender was sending from on my server logs. Based on the server logs, there were connection attempts by many other senders but I cannot find the IP of the application server which your user is having a problem receiving. Similarly, I did another check on the entries and found that user was able to receive mail successfully. I also did a search on my blocked sender lists and confirmed that the IP is not in the block list. Can you please get the sender to provide the logs from their server to show that an attempt was made to connect to our servers.

*1 day later, our untee call back*

Me: Good afternoon, so was your sender able to provide the connection logs?

Untee: I talked with the server team hor, they say that the mail was rejected hor at your end. Can you check again?

Me: Look, we cannot find any attempts made by the sender to connect to our server. The mail was not rejected on our end.

Untee *interrupts profusely, acting the Guru*: Don't bluff lah, everytime you all say not rejected but in the end your mail filter always block the mail one. You sure you checked or not, or you don't know how to check? The user cannot receive mail leh, you all provide mail but mail didn't reach the recipient is your fault lor. You all must check.

Me: Look, imagine the mail provider as a BANK, your user as an account owner with the bank. Imagine the mail as cash that is about to be deposited into the bank. The mail filter as the security guards in the bank. Please note that our security cameras installed in the bank did not capture the person who was trying to help the user deposit the cash in the bank. The person did not appear at the bank's door. You do not tell the bank to find the person who is supposed to deposit the cash.

Untee: So who am I supposed to ask, since you are the mail provider? Is this the type of service you are providing?

Me: Go and ask the person who is supposed to deposit the cash aka your sender. The sender didn't even reach our doors.

*Another day later*

Me: Good morning, so have you managed to get the logs?

Untee: Why you all check so long, still no mail send to the user?

Me: Can I speak with the desktop engineer handling this issue, I think he can answer me better.

*Untee hangs up* =/